![EPB Lineman installing Fiber Cable](/annual-reports/2020/img/numbers/numbers-01-sm.jpg)
EPB Energy
60,000,000 Customer outage minutes reduced or avoided by the Smart Grid.
Annual operational savings delivered by the Smart Grid: $3,300,000
Number of unique MyEPB app users:39,950
Annual savings from automated Smart Grid meter reading: $2,700,000
$21,379,455 in PILOT payments to local governments
![Abstract fiber optic cables](/annual-reports/2020/img/numbers/numbers-02-sm.jpg)
EPB Fiber Optics
Added 7,719 residential customers
Added 26 commercial customers
Grew EPB Fiber Optics subscribers to: 103,923 total customers
Total Gig customers
(grew from 19% to 27% of all internet customers): 26,114
Total EPB Smart Network customers: 43,887 (added 10,250 during the year)
![Chattanooga landscape photo featuring the Tennessee River](/annual-reports/2020/img/numbers/numbers-05-sm.jpg)
Environmental benefits
EPB customers licensed 2,257 Solar Share panels
Reduced 12,407,518 tons of CO2 emissions
Environmental benefits from the Smart Grid include:
- reduced road miles driven
- enhanced power demand management
- power factor improvement
78,018 Paperless Billing accounts (Electric and Fiber Optics)
(added 52,156 during the year)
8,173,042 Pounds of waste diverted to recycling and compost
![EPB Employees helping during Tornado aftermath](/annual-reports/2020/img/numbers/numbers-03-sm.jpg)
Serving the Community
189 Community partnerships
Professor Gig-A-Watt delivered educational presentations to: 16,365 Students
Annual purchasing from Minority & Women-Owned Businesses nearly doubled to: $10,359,835 (Total purchasing since program began grew to $76.7 million)
![Photo of family using internet](/annual-reports/2020/img/numbers/numbers-04-sm.jpg)
Accolades
![Customer Tweet stating positive things about EPB](/annual-reports/2020/img/numbers/social-post-01@2x.png)
![Customer Tweet stating positive things about EPB](/annual-reports/2020/img/numbers/social-post-02@2x.png)
![Customer Tweet stating positive things about EPB](/annual-reports/2020/img/numbers/social-post-03@2x.png)
![Customer Tweet stating positive things about EPB](/annual-reports/2020/img/numbers/social-post-04@2x.png)
![Customer Tweet stating positive things about EPB](/annual-reports/2020/img/numbers/social-post-05@2x.png)