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By the numbers

EPB Energy - By the Numbers

EPB Energy

18,700,000 Customer outage minutes reduced or avoided.

Since EPB implemented Smart Grid automation...

50% Pie Chart

50% Improvement in annual customer outage minutes

50% Pie Chart

60% Improvement in annual customer interuptions

Tennessee / Georgia

$20.9 Million In PILOT payments to local governments

iPhone APP

Customers downloaded MyEPB App28,836 times

Annual operational savings delivered by the Smart Grid: $3,300,000

Annual savings from automated meter reading: $2,700,000

Fiber Optic Cables

EPB Fiber Optics

EPB Residential and Commercial Customer illustration

Added 5,222 residential customers

Added 1,247 commercial customers

Wifi Icon

Total EPB Fiber Optics customers: 103,991

Total Gig customers
(20% of all internet customers): 17,709

Total EPB Smart Network customers: 33,637

EPB Employee working in Community Garden

Environmental benefits


Reduced 3,400 tons of CO2 emissions

Environmental benefits include:

  • Reduced road miles driven
  • Enhanced power demand management
  • Power factor improvement

28,202 Paperless Billing accounts (Electric and Fiber Optics)

7.5 Million Pounds of waste diverted to recycling by EPB

EPB Customers licensed 2,343 Solar Share panels

EPB Solar Panels

(Over 50% of the 4,408 available panels)

Fiber Trails flowing through Chattanooga

Community Service

177 Community events and partnerships

16,000+ Hours volunteered by EPB employees

Hands with hearts illustration
Fiber Trails flowing through Chattanooga


Blue Ribbon Illustration

Customer ranked “the best mid-sized utility in the South.” - J.D. Power (2015-2019)

Named one of the “best internet providers” in the nation based on customer feedback. - Consumer Reports (2016-2018)

Readers awarded EPB Fiber Optics “Best of the Best in Customer Service” and “Best of the Best Internet & Television Service Provider.” - Chattanooga Times Free Press (2012-2019)

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