EPB Energy
18,700,000 Customer outage minutes reduced or avoided.
Since EPB implemented Smart Grid automation...
50% Improvement in annual customer outage minutes
60% Improvement in annual customer interuptions
$20.9 Million In PILOT payments to local governments
Customers downloaded MyEPB App28,836 times
Annual operational savings delivered by the Smart Grid: $3,300,000
Annual savings from automated meter reading: $2,700,000
EPB Fiber Optics
Added 5,222 residential customers
Added 1,247 commercial customers
Total EPB Fiber Optics customers: 103,991
Total Gig customers
(20% of all internet customers): 17,709
Total EPB Smart Network customers: 33,637
Environmental benefits
Reduced 3,400 tons of CO2 emissions
Environmental benefits include:
- Reduced road miles driven
- Enhanced power demand management
- Power factor improvement
28,202 Paperless Billing accounts (Electric and Fiber Optics)
7.5 Million Pounds of waste diverted to recycling by EPB
EPB Customers licensed 2,343 Solar Share panels
(Over 50% of the 4,408 available panels)
Community Service
177 Community events and partnerships
16,000+ Hours volunteered by EPB employees
Accolades
Customer ranked “the best mid-sized utility in the South.” - J.D. Power (2015-2019)
Named one of the “best internet providers” in the nation based on customer feedback. - Consumer Reports (2016-2018)
Readers awarded EPB Fiber Optics “Best of the Best in Customer Service” and “Best of the Best Internet & Television Service Provider.” - Chattanooga Times Free Press (2012-2019)