Customer outage minutes reduced or avoided by the automated grid
in demand reduction savings
Added 935 customers this year to improve their experience
in PILOT payments to local government
Provided EPB Energy ProsSM energy-saving expertise to
in rebates paid to customers
of energy saved
in positive economic impact on local companies from EPB & TVA rebates
Total Gig and Multi-Gig customers
Total EPB Smart Net customers
(Added 2,307 during the year)
lbs. of CO2 emissions
Solar
Total Energy Storage
Increased capacity of local energy mix by
to save customers money and increase energy independence.
Nearly 49% of the energy EPB provides is carbon free to promote cleaner, clearer air for our community.
Paperless billing accounts (Energy and Fiber Optics)
(Added 14,981 during the year)
Pounds of waste diverted from landfill (not including vegetation)
Pounds of wood chips created from downed trees available free to community groups
(More than 14,690 students & their family members)
EPB’s trusted source of feedback comes directly from our customers. Thank you to our community for casting their vote for EPB’s customer service, internet service and more.
JD Power awarded EPB Best in Customer Satisfaction for Residential Electric Service in the South among Midsize Utilities, according to its 2025 U.S. Electric Utility Residential Customer Satisfaction Study.
JD Power also named EPB the top Midsize Utility in the South in Brand Appeal for the third year in a row.
Both recognitions were based on surveys of EPB customers.
CNET honored EPB as a People’s Pick Winner for internet service. The customer survey gave EPB 5 out of 5 ratings, outranking AT&T Fiber, GFiber, Comcast Xfinity and Spectrum.
Consumer Reports ranked EPB #2 nationwide in its 2025 ranking of the “Best and Worst Home Internet Providers.”
Chattanooga Times Free Press readers voted EPB “Best Internet Provider” for the 14th year in a row and “Best TV Provider” for the 15th year in a row. Readers also chose EPB as the top “Solar Solutions” provider, reflecting the work our EPB Energy Pros℠ do to help customers save.
