By the numbers

EPB Installer setting up equipment

EPB Fiber Optics

illustration of homes and businesses

Added 4,552 residential customers

Added 275 commercial customers


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Total EPB Fiber Optics customers: 126,086

Total Gig customers: 41,994

Total EPB Smart Network customers: 52,509

(added 3,874 during the year)

EPB Installers forklifting a large battery

EPB Energy

27,757,330 Customer outage minutes reduced or avoided by the Smart Grid

Annual savings from automated Smart Grid meter reading

ABC123 $2,445,596
smart phone illustration showing mock EPB app

Number of unique MyEPB app users: 31,433

Annual operational savings delivered by the Smart Grid: $5,800,000

$21,419,000 In PILOT payments to local government

Aerial shot of Chattanooga

Environmental benefits

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EPB customers licensed 2,644 Solar Share Panels

Reduced 4.2 million lbs. of CO2 emissions

Environmental benefits from the Smart Grid include:

  • avoided road miles driven
  • enhanced power demand management
  • power factor improvement

105,022 Paperless billing accounts (Electric and Fiber Optics)
(added 8,436 during the year)

628,272 Pounds of waste diverted to recycling and compost

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7,500,000 lbs of wood chips created from repurposed downed trees available free to community groups.

illustration of CO2 levels lowering

Nearly 60% of the energy EPB provides is carbon free. Along with our energy partner TVA, we have made it a priority to make cost effective decisions to reduce the greenhouse gases in the electricity we deliver to area homes and businesses. Cleaner electricity generation gives you greener energy you can feel better about.

Family enjoying an EPB Community Movie Night

Serving our community

People with internet access through HCS EdConnect: 28,000+ (16,000+ students & their family members)

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illustration of banners celebrating EPB sponsorships

182 community partnerships

Annual purchasing from Minority & Women-Owned Businesses: $6,678,514 (Total purchasing since program began grew to $93,559,130)

Fiber Trails flowing through Chattanooga

Accolades

JD Power Customer Satisfaction badge

JD Power #1 Customer Service

EPB tied as the #1 ranked electric residential utility of any size in the U.S. in J.D. Power's annual customer satisfaction survey and ranked as the #1 mid-size utility in the South for the 6th year in a row.

R&D100 Winner badge

EPB provided real-world, fiber-optic testbeds in partnership with Qubitekk, Oak Ridge National Laboratory and Los Alamos National Laboratory as part of an R&D100 award-winning effort to develop Quantum Ensured Defense, a cutting-edge cybersecurity technology using quantum cryptography with the goal of securing the national power grid.

Chattanooga Times Free Press 2021 best of the best badge

EPB won “Best Internet Provider” for the 10th year in a row and “Best TV Provider” for the 11th year in the row in the annual “Best of the Best” Awards from readers of the Chattanooga Times Free Press.

PC Magazine best gaming ISPs badge

EPB was named one of the Best Gaming ISPs in the United States in 2022 by PC Magazine.

American Public Power Association Smart Energy Provider badge

EPB earned the “Smart Energy Provider” designation from the American Public Power Association for demonstrating a commitment to energy efficiency and environmental initiatives that support the goal of providing safe, reliable, low-cost and sustainable electric service.

TVA EnergyRight badge

EPB was named the #1 local power company for best overall performance across TVA's seven state service area for helping our customers achieve better energy value through the TVA EnergyRight Programs. EPB was a top performer in 12 categories and helped our customers save 15.6 million kWh.

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