2022 EPB Annual Report

During the 2021-2022 Fiscal Year, EPB continued our mission-driven efforts to enhance quality of life for the people we serve in the Chattanooga area through personalized customer service, innovation and the utilization of world-class smart city infrastructure.

For the second year since launching the EPB Energy ProsSM to provide our customers with free, expert guidance for all their energy needs, EPB helped customers save more energy than any other utility across the Tennessee Valley through the TVA EnergyRight® program. EPB is also working to help customers prepare as the automotive industry shifts to electric vehicles by providing free consultations on EV charging and launching incentives for local businesses to add publicly available charging infrastructure.

At the same time, HCS EdConnect powered by EPB continued to provide internet access which is available at no charge to all Hamilton County K-12 students in need. The service now delivers connectivity to more than 16,000 students who with their families include more than 28,000 people. A new study by Boston College reflects early indications that in addition to boosting student access for learning, HCS EdConnect also increases parent engagement.

Many thanks to our customers for ranking us as tied for “#1 Electric Residential Utility in the United States” according J.D. Power's survey of customer satisfaction. We also appreciate our customers for their feedback which meant that we continue to be J.D. Power's “Best Midsize Utility in the South” for the sixth consecutive year.

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