Serving as our customers’ first call for energy expertise
EPB celebrated Earth Month in April with the launch of the EPB Energy Pros℠, a new, free service that helps customers save money while maximizing their health and comfort by providing them with energy expertise and solutions.
Whether by phone, video chat or a free, in-person or virtual EPB Home Energy Checkup℠, The EPB Energy Pro experts will evaluate a customer’s home and offer personalized recommendations on the most affordable ways to maximize energy efficiency and comfort while helping them save money on energy bills.
The EPB Energy Pros also provide third-party inspections of home energy renovations that customers have planned or have completed – all at no charge. With over 75 years of combined experience, the EPB Energy Pros can provide customers expert advice when they are considering the purchase of solar systems, HVAC, major appliances and other home upgrades. The EPB Energy Pros can also help customers with questions about electric vehicles, new home construction, home remodeling, improving system performance, and billing concerns.
There’s even a series of helpful “At Home with the EPB Energy Pros” videos that customers can watch anytime to learn more about quick and easy DIY energy solutions.
Helping customers save on TV
To support EPB customers in taking full advantage of the TV industry’s accelerating shift to streaming services as their primary means of distributing content, EPB launched a free service to help customers find the TV channels and content they want at the best value—whether that includes EPB Fi TV or switching to streaming services.
With EPB MyBundle, customers can call EPB or go to epb.com/mybundle and answer a few easy questions about their viewing preferences to receive personalized recommendations that help them take control of their TV content. EPB MyBundle also offers options to help customers comparison shop hundreds of streaming services.
Because many content providers want to sell directly to customers, they offer their best deals exclusively through streaming services. In addition, streaming services may give customers greater flexibility by offering more targeted channel selections, making it easy to add and drop streaming services, providing free ad-supported content as well as options to watch TV without ads, and more.
Whether customers choose EPB Fi TV, streaming services or some combination, EPB maintains its commitment to transparent pricing. With EPB MyBundle, customers can find their best TV value by comparison shopping the options, and if they decide to cut the cord, as an EPB Fiber Optics internet customer, they can be sure they have the speed they need to continue having a great TV experience.
Enhancing EPB’s Online Customer Service
The all-new EPB.com makes it much easier for customers to conduct their business online while serving as a rich resource for information about EPB energy and connectivity solutions.
EPB's enhanced and highly secure customer portal gives customers intuitive options to manage their energy and fiber optics accounts, pay bills, modify their services, sign up for billing programs, and much more. Customers may also opt to chat with customer service for a convenient way to interact without having to call.
In addition, the completely redesigned web site offers customers a greater depth of information on energy technologies and options along with details about EPB's Fiber Optics internet, voice, and television offerings for both home and business.
Helpful videos and added information throughout the site give customers do-it-yourself opportunities ranging from saving money by improving energy efficiency to taking full advantage of the World’s Fastest Internet.
The new web site features the Home Energy Tracker, an online tool that allows customers to receive customized efficiency tips while also being able to track and manage their energy use. In addition, customers can access energy expertise from the EPB Energy Pros℠, order outdoor lighting solutions, and more.
The all-new EPB.com also includes more information about EPB’s community programs, environmental initiatives, career opportunities, vendor partnership opportunities, wholesale broadband services and much more.
This is the first phase in an ongoing effort to continuously improve EPB’s online customer service with more enhancements coming in the near future.
