EPB Fiber Optics

EPB Residential and Commercial Customer illustration

Added 10,214 residential customers

Added 369 commercial customers

Grew EPB Fiber Optics subscribers to: 121,259 total customers

Total Gig customers: 26,114(grew from 27% to 29% of all internet customers)

Total EPB Smart Network customers: 48,635 (added 4,748 during the year)

EPB Energy

14,428,848 Customer outage minutes reduced or avoided by the Smart Grid.

Annual savings from automated Smart Grid meter reading

Number of unique MyEPB app users:45,686

Annual operational savings delivered by the Smart Grid: $5,567,000

$20,620,451 in PILOT payments to local governments

Environmental benefits

EPB customers licensed 2,997 Solar Share panels

Avoided 9,039,205 pounds of CO₂ emissions

Environmental benefits from the Smart Grid include:

reduced road miles driven
enhanced power demand management
power factor improvement

96,586 Paperless Billing accounts (Energy and Fiber Optics)
(added 18,568 during the year)

1,700,000 Pounds of waste diverted to recycling and compost

7,000,000 lbs. of wood chips created from repurposed downed trees available free to our customers.

Our community-wide Smart Grid not only helps us deliver more reliable electricity, but it also contributes to making our operations greener too. Grid efficiencies and fewer truck rolls each year add up to more than 100,000 miles avoided and a 2-million-pound reduction in greenhouse gas air pollution. That’s the environmental equivalent of saving more than 4 million pounds of coal.

Over half the energy EPB provides is carbon free. Along with our energy partner TVA, we have made it a priority to make cost effective decisions to reduce the greenhouse gases in the electricity we deliver to area homes and businesses. Cleaner electricity generation gives you greener energy you can feel better about.