2021 EPB Annual Report

During the 2020-2021 Fiscal Year, EPB continued to focus on serving our community through personalized customer service, innovation and the utilization of advanced technology.

According to a new study, this approach has provided EPB customers with $2.69 billion in community benefit during the ten years since Chattanooga became the first city with a gig-speed fiber optic network connecting the whole community.

The COVID crisis further highlighted the value of EPB’s efforts and services. Our ability to work closely with customers to utilize our in-place fiber optic network made all the difference in helping many local companies and workers maintain their employment by rapidly shifting to remote work. Our fiber optic infrastructure also allowed us to join with Hamilton County Schools and other partners in launching HCS EdConnect as a lasting solution for providing fiber-fast internet at no charge to the homes of all economically-challenged families with K-12 students in our area.

And, even though the COVID crisis was a major consideration throughout the year, EPB continued to deliver world-class services, launch new products and participate in national smart city research while delivering award-winning customer service.

Many thanks to our customers for ranking EPB as J.D. Power’s “Best Midsize Utility in the South” for the fifth consecutive year.

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