Many of our customers have said it. EPB sets the standard for customer service in the city of Chattanooga. Well, now it’s in writing. Chattanooga Times Free Press readers have voted and EPB once again took home three awards.

EPB won Best Customer Service in 2012, 2013, 2014 and 2015.
EPB won Best Satellite or Cable Provider in 2011, 2012, 2013, 2014 and 2015.
EPB won Best Internet Service Provider in 2012, 2013, 2014 and 2015.

The truth is, ‘Best Internet Service Provider’ was not a category until EPB was chosen for it. The essence of setting the standard is when a category is created for you. In fact, that is a reflection of how we go about doing business. Not everything we’ve done in the past few years has a playbook. Some of the technologies and products we’ve developed never existed before. When that is the case, it is essential that your standards are high and compromise is not an option.

So while we are both honored and humbled by these awards, we prefer to see them as a reminder to keep our standards very high, ensuring everyone, especially our customers, wins.