Smart Network.
A very smart move.
Shane Wallin, Field Services Supervisor; keeping customers connected
Kate Miller, Technical Consultant; one of the original Smart Network product developers
Innovation. It’s one of the things that makes EPB tick. It’s what allows us to offer more convenience, more reliability and more choices to our customers. And innovation is what helped us create one of our fastest growing products, the Smart Network.
In just a few short years, the Smart Network has been adopted by nearly 25% of our EPB Fiber Optics customer base with over 15,700 active customers today. Smart Network meets a growing need in today’s technology-centric world: convenience and know-how. Setting up a home’s technology software and hardware can be a complicated task even for digital natives, add to that the growing number of “smart” devices to connect. With the help of EPB’s Smart Network providing installation services and technical support 24 hours a day, every day, customers can relax knowing that it will be done right.
Highly-trained technicians set up home networks in an effort to maximize performance and get the best results for their customers. The best part is customers get their own dedicated technical support team should an issue arise. As Smart Network, Field Services Supervisor, Shane Wallin puts it, “We become their IT company.” In order to stay on top of the constant technological advancements and resolve most any customer issue in need of troubleshooting, Wallin and his team provide continued education for the Smart Network technicians.
“Anything at the customer’s house
technology-wise that we can help them with,
we do.”
At EPB, we are constantly seeking ways to meet the needs of our customers today and in the future. The Smart Network is just another example of our commitment to innovation exclusively benefitting the EPB customer.
