EPB Energy

34,039,624 Customer outage minutes reduced or avoided by the Automated Grid

Annual savings from Automated Grid meter reading

Animated illustration of an EPB customer using the MyEPB App

Number of unique MyEPB app users: 105,782

Annual operational savings delivered by the Automated Grid: $4,062,994

$18,178,040.79 In PILOT payments to local government

Number of Levelized Billing Customers 11,772
Added 1,439 customers this year to improve their experience

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Provided EPB Energy Pros^℠ energy-saving expertise to 3,043 customers through consultations, programs and video views

EPB + TVA EnergyRight^® Rebates:

$1,460,000 EPB & TVA rebates paid to customers

6,100,000 KwH of energy saved

$2,300,000 Economic impact of EPB & TVA rebates to local companies

EPB Fiber Optics

Added 1,469 residential customers

Animated illustration of a house with Lookout Mountain in the background

Illustration of a laptop on a desk and a mobile phone connecting to wifi

Total EPB Fiber Optics customers: 132,658

Total Gig & Multi-Gig customers:

56,714

Total EPB Smart Network customers: 61,006 (added 2,253 during the year)

Stewarding local resources

Reduced 2.5 million lbs. of CO₂ emissions

Environmental benefits from the Automated Grid include:

reduced road miles driven
enhanced power demand management
power factor improvement

EPB Local Energy Mix

Solar: 1.145 MW
Energy Storage: 31.960 MW
Increased capacity of local energy mix by 25.630 MW (all energy storage)

Nearly 52% of the energy EPB provides is carbon free to promote cleaner, clearer air for our community

Animated illustration of trees being planted and growing

Gave away 2,063 free trees through Free Tree ReLeaf in partnership with the City of Chattanooga

140,155 Paperless Billing accounts (Energy and Fiber Optics)
(added 15,148 during the year)

316,268 Pounds of waste diverted from landfill (not including vegetation)

9,240 lbs. of wood chips created from downed trees available free to community groups

Serving our community

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People with internet access through HCS EdConnect powered by EPB: 27,700+ (More than 15,100 students & their family members)

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123 community partnerships including local schools, non-profit efforts, and job creation initiatives

Accolades

Best Customer Satisfaction

For nine consecutive years, customers have ranked EPB highly enough to earn “Best Customer Satisfaction for Residential Electric Service in the South among Midsize Utilities,” including top marks in the Midsize category for Customer Care, Corporate Citizenship and Billing & Payment.

Highest Brand Appeal

Customer surveys ranked EPB highest in the nation according to the first J.D. Power U.S. Utility Brand Appeal Index Study. Local customer feedback ranked EPB first in the country for Customer Trust, Company Reputation and Marketing Execution.

Consumer Reports named EPB the #2 Internet Provider in the country with 5 out of 5 ratings for Value, Reliability, Speed and Technical Support.

Customers voted EPB “Best Internet Provider” for the 13^th year in a row and “Best TV Provider” for the 14^th year in a row in the annual “Best of the Best” awards from Chattanooga Times Free Press. Voters also selected EPB as the top “Solar Solutions” provider in recognition of the work our EPB Energy Pros^SM do to help customers identify energy savings opportunities.

The international Network X Awards recognized EPB’s fiber optic network and partner Nokia’s contributions for “Leading PON-based Smart City Service.”

By the numbers