EPB Energy
30,979,311 Customer outage minutes reduced or avoided by the Smart Grid
Annual savings from automated Smart Grid meter reading
Number of Levelized Billing Customers 10,333
Added 2,078 customers this year to improve their experience.
Number of unique MyEPB app users: 87,071
Annual operational savings delivered by the Smart Grid: $4,234,388
$21,780,258.96 In PILOT payments to local government
Provided EPB Energy Pros℠ expertise to 2,759 customers
EPB Fiber Optics
Added 2,121 residential customers
Added 42 commercial customers
Total EPB Fiber Optics customers: 131,233
Total Gig & Multi-Gig customers:
52,696
Total EPB Smart Network customers: 58,753 (added 3,610 during the year)
Environmental benefits
EPB customers licensed 4,198 Solar Share Panels95% subscribed
Reduced 3.7 million lbs. of CO2 emissions
Environmental benefits from the Smart Grid include:
- reduced road miles driven
- enhanced power demand management
- power factor improvement
124,737 Paperless Billing accounts (Energy and Fiber Optics)
(added 9,769 during the year)
479,337 Pounds of waste diverted from landfill (not including vegetation)
Gave away 2,000 free trees through Free Tree ReLeaf in partnership with the City of Chattanooga
7,406 lbs. of wood chips created from repurposed downed trees available free to community groups
Nearly 54% of the energy EPB provides is carbon free to promote cleaner, clearer air for our community
Serving our community
People with internet access through HCS EdConnect: 27,700+ (More than 16,450 students & their family members)
113 community partnerships
Annual purchasing from Minority & Women-Owned Businesses increased to: $9.7 million (Total purchasing since program began grew to $112.5 million)
Accolades
Best customer satisfaction
For the eighth consecutive year, J.D. Power awarded EPB “Best Customer Satisfaction for Residential Electric Service in the South among Midsize Utilities.” EPB ranked best in four of six study factors: Price, Corporate Citizenship, Billing and Payment, Communications and Customer Care.
Chattanooga ranked as the top place to live in Tennessee by U.S. News & World Report, in part due to the availability of the world's fastest community-wide internet operated by EPB.
Customers voted EPB “Best Internet Provider” for the 12th year in a row and “Best TV Provider” for the 13th year in a row in the annual “Best of the Best” Awards from readers of the Chattanooga Times Free Press.
The inaugural U.S. Broadband Awards hosted by Questex's Fierce Telecom named EPB “Best Municipal Connectivity Program” for the benefit generated by the 100% community-wide fiber optic network.
The American Public Power Association awarded EPB “Smart Energy Provider” designation for the third time for energy efficiency, distributed generation and environmental initiatives that support the goal of providing safe, reliable, low-cost and sustainable electric service.
CableFax included EPB in its “2023 Top Operators Honorees” for the launch of EPB Quantum Network℠ powered by Qubitekk and efforts to grow a quantum ecology in Chattanooga.
The American Public Power Association's DEED program recognized EPB's work with the “Energy Innovator Award” for working with the City of Chattanooga to enhance resiliency for emergency functions with the “Power to Protect” microgrid.
Broadband Communities Magazine's annual Fiber-To-The-Home Top 100 honors organizations that lead “Building a Fiber Connected World,” recognizing EPB's 100% community-wide fiber optic network that reaches all homes and businesses in its 600-square-mile service area.
EPB ranked in the top 10 ISPs in the East South Central region, making it among the best in the region for gaming.