Reliable customer service at your fingertips
This spring we launched a new online home, EPB.com. The completely redesigned site combines the previously separate destinations for Electric Power and Fiber Optics into a one-stop shop for all things EPB. This new design makes it easier for our customers to access their accounts, and offers them our award-winning customer service at the click of a mouse. With a streamlined appearance and user-friendly navigation, the new EPB.com is an example of how we continue to work even harder to improve our services and deliver more for our customers.
Jon Garcia Project Manger
Ryan Blanks Lineman
Making improvements from the inside out
Not all the changes at EPB this year were as visible as our new website. Many improvements took place behind the scenes so that the only thing our customers would have noticed is extra ease and convenience when paying their bill or scheduling a service call. Through careful planning and collaboration across teams, our employees worked to implement only the most relevant and necessary updates to our system this year. We know that small changes in our internal software and hardware can have a huge impact on our customers. And if these changes go unnoticed, it just means we’re doing something right.
Responding to success with added service
With so many new residential fiber installations, we saw an opportunity to help our customers make their homes more energy efficient and comfortable while delivering the best communications products available.
When making their way through a home’s crawlspace or attic to install fiber, our technicians are trained to notice damaged ductwork, falling insulation, or other factors that could lead to unnecessary energy use. Following a 16-point energy checklist, they can identify problems and notify the homeowner of ways to make repairs or schedule a follow up visit from our Field Services team for a free eScore Energy Checkup. We know our customers appreciate good value, so we want to make sure they’re getting the most from our EPB service.
